“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’ “ Said a well-known motivational speaker.
2022 is going to be a very challenging year, but in one respect it will be just like any other 12 months; companies and organisations where service levels are consistently high will do better than those who simply concentrate on how much money they can squeeze out of every transaction.
We are now into our fifth decade in business and we have seen several problem periods and downturns. The Pandemic is the worst disruption that anyone alive has ever seen before, but recovering from it requires exactly the same solution as in all previous activity slowdowns. Raise our standards of service.
We can all improve. Telephones can be answered faster, calls can be returned quicker, information requested can be provided earlier, delivery can be on time and communication when that isn’t possible should be instant. Improvements like that don’t cost a penny, but your customers feel a lot better off.